1 - Where do you ship to?

We ship anywhere in the world. If you want delivery in Australia; postage will be applied to your order as part of checkout. If you are outside Australia, please select the option to order now and receive invoice and we will advise the postage cost and options on our invoice. Note we will not place your order until you accept the postage charges so if the postage cost is outside your budget we will simply cancel the order at no cost to you. To get a guide on overseas shipping costs we suggest you use Australia Post’s International freight calculator.

2 - Can I pick up my order?

Yes you can pick up from our Malaga showroom located at U5, 2 Carson Road, Malaga. You can also pick up from our agencies in Ellenbrook and Canning Vale upon request.

3 - What payments do you accept?

You can:

  • transfer funds into our account (select “contact me for payment” at checkout)
  • pay by cash or cheque to our showroom and agencies(select “contact me for payment” at checkout)post cheque to PO Box 4191 Canning Vale  WA   6155
  • pay by credit card/eftpos (select “contact me for payment” at checkout)
  • pay by Paypal

There are no surcharges for credit card payments

For security we do not retain credit card details

4 - I want a repeat of all or some of my last order?

We keep all order details on file; please contact us and we will assist you straight away.

6 - What if my order is incorrect when it arrives?

In this unlikely event; please contact us straight away so that we can make arrangements with you to rectify.

7 - Can I insure my delivery?

Yes. For $10 (in Australia) you can insure your order against damage, loss or theft in transit. Please select this option on checkout.

8 - Can I track my order?

Yes. We will send you parcel tracking codes so you can track your order online.

What type of artwork files can I submit

  • .eps (preferred)
  • .ai (preferred)
  • .cdr (preferred)
  • .pdf (preferred)
  • .jpg
  • .png
  • .bmp

Our design team will access the suitability of your uploaded file and contact you if there are issues.

9 - What kind of documents can I email you for engraving detail?
  • Excel spreadsheet (.xls) (.xlsx)
  • Word document (.doc) (.docx)
  • Other text documents (.txt) (.rtf)
10 - Can I make changes to my order once placed?

Yes, but please contact us asap as depending on the status of your order changes may incur additional charges, however we will work with you to minimise any impact.

11 - What type of artwork files can I submit?
  • .eps (preferred)
  • .ai (preferred)
  • .cdr (preferred)
  • .pdf (preferred)
  • .jpg (preferred)
  • .png (preferred)
  • .bmp (preferred)

Our design team will access the suitability of your uploaded file and contact you if there are issues.

12 - When will I get my order?

Standard time from order until receipt is 10 – 15 working days; but we can minimise this – just email us to advise your requirements and we will work with you; it may mean a surcharge for expedited delivery or we substitute some items with what we have in stock.

13 - Can I get my order urgently?

Yes, but email us to advise your requirements and we will work with you; it may mean a surcharge for expedited delivery or we substitute some items with what we have in stock.